Useful Information


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Please take a moment to view this useful video called: A Doctor's Magic Pill


Bereavement

In Times of Bereavement

At this sad time it’s useful to know the process for registering a death. This section is to explain the difference between confirming and certifying death in relation to GPs’ obligations.

English law:

  • does not require a doctor to confirm death has occurred or that “life is extinct”
  • does not require a doctor to view the body of a deceased person
  • does not require a doctor to report the fact that death has occurred
  • does require the doctor who attended the deceased during the last illness to issue a certificate detailing the cause of death

If Death Occurs At Home

Confirmation and certification of death

1) The family should telephone the doctor (GP or out of hours doctor) or appropriately trained nurse or Paramedic who will visit to confirm that death has taken place.

2) Contact a local funeral director.

3) The family should arrange to collect the death certificate -usually from the surgery. This can only be done by the doctor who saw the patient in the last 14 days of their life. This can take 1-3 days to sort.

4) If the doctor who saw the patient in the last 14 days of her life is not available, the surgery should contact the Coroner for Middlesex. After written information is submitted a decision will be made as to whether a death certificate can be issued or whether a postmortem needs to be performed.

5) Take the death certificate is to the Registrar’s Office, (together with the deceased's Medical Card and Birth Certificate, if available) in the area in which the death took place. Alternatively you can register by declaration at any convenient Registrar’s Office but certificates will not be available as these will have to be posted to you a few days later.

6) The Registrar will normally issue a Green coloured certificate for you to give to your funeral director who will look after necessary arrangements for the funeral. The Registrar will also issue a white notification certificate for the DSS. They will also enquire as to the number of Certified Copies you require for dealing with the deceased finances (a fee is payable for each copy).

If The Death Occurs In Hospital

1) Contact a funeral director to inform him/ her services are required.

2) Collect the certificate from the hospital then follow 4 - 5 as above

Note For Cremation

Your funeral director will usually liaise directly with the surgery regarding the additional certification required.


Interpreting Service

We can provide interpreting services in any language covered by Translation and Interpreting Services. This is available for both visits to reception and for consultations with any of the clinical staff. The service also provides a face-to-face interpreting service, using BSL, for the deaf and hard of hearing.

For more information on this service please click the links below

Hounslow Translation and Interpretation Services (PDF, 901KB)

List of translation languages provided by Hounslow Translation and Interpretation Service (PDF, 327KB)


Booking Patient Transport Services

Patient Transport Services - Booking NHS transport to get you to your appointment

Telephone: 0333 240 4082

What are patient transport services?

Patient transport services (PTS) are provided for those patients whose medical condition means that they cannot get their appointment in any other way.

Criteria are applied to all transport requests to make sure that each request is considered fairly and consistently, and transport is available for those who are assessed to have a medical need for transport.

The service provides a range of vehicle types and levels of care appropriate to a patients individual medical need to ensure the patient travels as safely and as comfortably as possible to their appointment.

How do I find out if I am eligible for PTS?

Following confirmation of your healthcare appointment, you will need to contact ERS Medical on the number below to find out if you are eligible for PTS.

Tel: 0333 240 4082* (Monday to Friday 8.00am to 4.00pm) * charged at local call rate

Some hospitals have their own eligibility criteria and assessment process for patient transport. The contact details can be found on the appointment letter from the hospital however if you are unsure please contact ERS Medical and they will be able to re-direct your call.

All patients will be assessed on their suitability for PTS using a short and simple series of questions when booking. The questions will cover a patient’s fitness, mobility, senses, mental function and general health. The eligibility criteria are based on the following questions:

  • Does the patient need skilled assistance to transfer them to and from the vehicle?
  • Does the patient have a disability or condition that makes it difficult or undesirable to travel by alternative transport?
  • Does the patient have a conditions where there is a reasonable possibility of an event needing skilled assistance happening when travelling?
  • Does the patient have a disability that could cause a risk or embarrassment to themselves or others if travelling by alternative transport?

If you are eligible the advisor will then arrange a booking including a return journey home.

When calling please have the following information to hand:

  • Your NHS Number
  • Your date of birth
  • Name of your GP Practice and postcode
  • Your appointment details e.g. date, time and location

Please be aware that the transport may be collecting other patients and you will need to be ready 1-2 hours before your appointment time.

Can a friend or relative travel with me as an escort?

Only parents and carers of patients who have been assessed as vulnerable can travel on NHS transport. Although ERS recognise other patients would like the support of family and friends with them on their journey, places taken up in this way mean that other patients with a medical need cannot be transported.

Escorts have to be booked as it is likely that you will be travelling with other patients(where appropriate). For this reason, any escort wishing to travel with a patient who has not been assessed as needing an escort or has not pre-booked is likely to be refused travel by the driver.

Patient NOT eligible for PTS are those who:

  • Have their own transport or a friend /relative that could help out.
  • Could get to hospital without using PTS if their appointment time/date was changed.
  • Can use public transport

If you are in doubt, please contact ERS Medical on 0333 240 4082

What happens if my travel arrangements need changing or cancelling?

If you need to change your booking for an reason please call ERS Medical or the hospital transport provider as soon as possible on 0333 240 4082 to ensure that they do not undertake an unnecessary journey.

Out of Hours – please leave a message stating your name, clinic appointment date and contact details. We will return your call the next working day.

ERS Patient Transport Services Leaflet (PDF, 727KB)

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